Delivery Times
We can deliver goods to destinations withinn
the UK and worldwide. We usually despatch all UK orders within 48 hours of receipt on an overnight courier service. This means you
should receive your order (if in the UK)within 3 days of ordering. However, as a safety margin we do ask that you allow
5 days for delivery. In the unlikely event that delivery may exceed 5 days we will notify of the anticipated despatch date. Customers
will usually receive delivery to mainland Europe within 7 days of the order being placed, and the rest of the world within
10 days. However, delivery on an overseas order will be advised individually and depending on destination. Please contact
us if you require further details. Please be aware that packages will not be left at the delivery address without
a signature on behalf of the recipient. if someone is not present at the time of attempting delivery, the courier will leave
a contact card. If the goods are not delivered within the timescale set out above, please contact us by telephone or e-mail.
We cannot be held liable for any loss caused by late delivery on the part of the couriers.
Returns and Refunds (Your right to cancel)
Under the Distance Selling Regulations
the customer is given the right to return unwanted goods. this "cooling-off" period gives you 7 working days in
which to cancel your order without giving a reason. The period starts the day after the day that goods are received. During
this time you are only required to cancel the order and are not obliged to return the goods within the 7 working days. If
you wish to cancel an order within the 7 day cooling-off period, you may do so provided the goods are in a re-saleable condition.
This means unused and complete with original packaging. To exercise this right please contact us by any of the methods displayed
on the website. We will need confirmation in writing, as well as your name, address and invoice number. Please
ensure that when returning goods you use a reputable delivery company that can provide evidence that they have delivered the
goods back to us. Please also ensure that they are packed with sufficient care to ensure damage does not occur in transit.
We will not be responsible for such damage and would suggest you take out insurance with your courier. If you would like
any advice on this please contact us. When exercising the right to cancel, goods are to be returned at the customer's
cost. However, refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has
exercised the right to cancel, we require that they be made available for collection. The direct cost of collection will be
deducted from the credit. We will credit your credit / debit card for the full amount of the goods (excluding delivery / collection
costs) within 30 days of your cancellation.
Faulty Goods and Warranty
Issues
Please notify us within 7 days of delivery if you believe you have
received faulty goods. Faults occuring after the 7-day period are still covered by the Sales of Goods Act (1979) and also
by the individual manufacturer's warranties that come with our products. Please call in advance before returning suspected
faulty items as it may be possible to rectify problems over the telephone. If this is not possible, we will pay for the goods
to be returned to our premises and forwarded to you after replacement/repair. If goods returned during this period are found
not to be faulty, payment will be required for our collection and subsequent delivery costs before they can be returned..
After 30 days has elapsed from receipt of an order, suspected faulty goods are to be returned at the customer's expense.
We will assess returned goods and either replace or repair them at no cost providing they are within thewarranty period specified
by the manufacturer. If a fault is not covered under warranty and is deemed to have occured due to misuse or expected wear
and tear you will be notified, given the reason why, the cost of repair/replacement and return delivery. When payment is received
the goods will be repaired/replaced and returned. We aim to complete these procedures within 10 days. Please note that with
many products we do not deal directly with warranties and repairs and will pass your details to, or ask you to contact, the
company that does. Repairs and replacements will be subject to that company's Terms and Conditions. However, first point
of contact should any problem arise is with us. We cannot be held responsible for the manufacturer's warranties of a product, manufacturer
of that product ceases trading, goes into liquidation or is declared bankrupt or we should cease supplying the product.
Mistakes in bills, receipts or payments
As well as an e-mail notification
breaking down the cost of your order, you will receive (either in a separate letter or delivered with your order) a customer
invoice. if you believe there to be any mistakes please notify us immediately and we will correct this within 3 days.
Making a Compaint
We welcome any form of feedback
to help us improve the service we offer. If you have any compaint regarding any aspect please contact us. We endeavour
to respond to all compaints within 5 working days. We will keep you informed as we deal with your complaint and will, in most
cases, be able to resolve this within 30 days.
Force Majeure
We
shall have no liability for any failure to deliver goods, any delay in delivery, for any damage or defect goods caused by
any of the following events or circumstances beyond it reasonable control: Acts of God, flood, riots, fire, drought, war or
legislation.
Accuracy of Information
This
website may include unintentional inaccuracies or typographical errors, for which we apologise. We reserve the right to make
changes in the products, prices and content described in this website at any time and without notice.
Limitation of Liability
We shall not be responsible
for any detrimental relaince you place on this website or its contents. We endeavour to make our website uninterrupted and
error free, but we are reliant on our webserver. Therefore, the online shopping service is provided on an "as
is" and "as available" basis. Manufacturer's or other manuals provided with our products should be read and followed
carefully at all times. Any other information or advice given on this site is meant for guidance only and purchasers must
be responsible for determining whether such information or advice applies to their particular circumstances. The information
and advice contained in this website should not be regarded as statements or representations of facts. No warranty is given
as to the accuracy of any information given.
Governing Law
This
agreement between Jasmin Direct and you shall be governed by and interpreted in accordance with English Law, and the English
courts shall have jurisdiction to resolve disputes.
Copyright 2003 Jasmin Direct Limited
All
rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or controlled for
these purposes by us. Nothing in this agreement confers on you any licence or right under any of our trade marks, names or
logos or of any third party. We reserve the right to issue legal proceedings against any companies or persons who copy any text,
photographs, images, graphics, logos, button icons, trademarks or any of this website. the content of this website is and
remains the intellectual property of Jasmin Direct Limited.
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